LMRC Market Watch
Survey
Survey says 60 per cent of UAE respondents expect business conditions to improve in 2016
UAE, CPI, N.3215
March 12, 2016
Forty eight of UAE respondents have a very positive outlook on the future of the UAE economy, according to the most recent Bayt.com Middle East and North Africa Consumer Confidence Index survey, which was conducted by Bayt.com
Survey: 62 Percent Of SMBs Don’t Know Whether Their Marketing Works
UAE, Zawya, N.3038
February 01, 2016
The majority of small businesses (SMBs) in the US have fewer than four employees. They struggle to match increasingly complex and fragmented consumer behavior with their marketing — though they often understand what they should be doing at a conceptual level
Majority of UAE residents don't earn enough to save: Survey
UAE, Kaleej Times, N.2743
January 16, 2016
A new survey on the saving habits of UAE residents conducted by compareit4me, a finance comparison site in the Middle East, revealed that 53 per cent of respondents don't think they earn enough money to allow for them to allocate any to savings.
Survey: Digital Marketing Spend Expected to Swell in 2016
International, Ko Marketing, N.2741
January 13, 2016
Although 2016 has just begun, research shows that senior marketers already anticipate spending more on digital marketing efforts this year compared to last. The “2016 New Year Outlook Survey” published by RSW/US indicates that the majority of marketers (80 percent) expect their digital marketing spend to be “somewhat” or “significantly” higher than 2015.
Mercer's survey predicts 10% - 11% hike in base salaries across industries in 2016
International, The TimES OF INDIA N.2740
January 13, 2016
Organizations are expecting to increase base salaries by 10.5% across industries and career levels in 2016, according to Mercer's All Industries Total Remuneration Survey released on Thursday.
Facebook continues to prove a successful platform for B2B marketers survey finds
International, The Drum, N.2363
January 04, 2016
Time and experience using the social media platform Facebook has proven to be an effective marketing strategy in B2B business with 64 percent of B2B marketers using this social media platform for thought leadership,
Xerox Survey: Consumers Want Tech Brands to Play Wider Role in their Lives
UAE, Zawya, N.2070
December 28, 2015
A new Xerox report, 'The State of Customer Service 2015,' reveals that more than half (51%) of consumers are comfortable with the idea of buying into a single brand "ecosystem" for all their technology, communications and media needs. By 2025, 37% believe a single supplier will manage their home.
Nine in 10 GPs fear missing symptoms due to workload – survey
Source: The Guardian N.1513
November 22, 2015
One in 10 say they feel so overworked and disillusioned that they will quit in the next year, and 97% say morale has worsened
Nine out of 10 GPs fear they will miss a vital clue about a patient’s illness during a consultation because they are so busy, a poll of family doctors reveals.
‘Clean eating’ trend prompts rethink in F&B segment
Source: Trade Arabia N.1512
November 17, 2015
New global products tracked with "organic" claim have risen from 6.3 per cent in the first half of 2013 to 9.5 per cent in the first half of 2015, inspiring a back to basics approach in product development, a report said.
8 in 10 UAE residents will ditch their bank for one in pocket
Source: 24/7 Emirates Business hours N.1511
November 16, 2015
Banks in the UAE and across the GCC should get their act together by offering a better online banking experience to their customers or be ready to lose them to rivals that are willing to do so.
Majority of residents in Saudi Arabia prefer to be entrepreneurs: Poll
Source: Saudi Gazette N.1376
October 08, 2015
Small and medium enterprises are the thriving force for any economy and are considered one of the main drivers for innovation and employment generation, and in the Kingdom of Saudi Arabia (KSA), the vast majority of residents (67%) would like to be entrepreneurs.
Survey: Holiday texts pay off for brick-and-mortar retailers
Source: CSA N.1275
October 13, 2015
According to the new seventh Annual Holiday Research Study from e-commerce technology platform MarketLive, 78% of shoppers are likely to visit a store as a result of a text promotion or alert via mobile device.
Survey: Customers go beyond packaging
Source: CSA N.1274
October 12, 2015
Although 85% of U.S. adult shoppers say reading a product package helps them make in-store purchase decisions, 78% have wanted additional information about a product after reading a product's package, according to a new Harris Poll commissioned by Digimarc Corp
Report: Physical stores and technology have strong appeal for ‘omnishopper’
Source: CSA N.1083
September 08, 2015
New York -- While the use of technology in shopping is almost universal, brick-and-mortar stands strong, with the “omnishopper” choosing physical stores for better customer service and a faster, more social buying experience.
Do shoppers still like physical stores?
According to the annual Global Shopper Study from mobile solutions provider Zebra Technologies Corp., more than three-quarters (76%) of shoppers feel positive about shopping in stores and nearly one-half think that technology solutions are helping retailers enable and improve their shopping experience.
In addition, more than three in 10 shoppers would prefer to go to a retail store to pick up items purchased via online or mobile channels. At the store, consumers are very interested in Wi-Fi and location-based, in-store services such as mobile coupons (51%), shopping maps (45%) and associate assistance (41%).
Dh500 to Dh5,000: UAE residents spend a pretty penny on monthly grocery
Emirates 24|7 survey: 7% spend below Dh500; 26% spend up to Dh1,000 every month
A new ‘Emirates 24|7’ survey saw only 7 per cent of UAE respondents say their monthly grocery bills averaged below Dh500, with 21 per cent placing the figure between Dh1,501 and Dh2,000.
Which Mall in Dubai Provides the Best Shopper Experience?
In an exclusive survey for Kippreport, YouGov surveyed 1,007 UAE residents using our online Omnibus research service, to find out which is the most familiar, visited and all-round top-performing mall in Dubai.
From shops, supermarkets and promotions to restaurants, entertainment and even parking, discover Dubai's top malls according to residents of the UAE in our infographic below.
Survey: Health Care Provider Websites Still Need Work
The health care industry is slowly moving into the 21st century. Indeed, the conversation about big data is dominated by health care industry concerns and there are startups working to provide innovative solutions. Despite all of the improvements, according to a recent survey from customer experience software provider Kentico, there is still lots of room to grow.
Gulf markets soft on weak Asian bourses
Gulf stock markets were soft in modest volumes during early trade on Wednesday due to a slide in Asian stock markets prompted by China's equities crash and to weak oil prices.
The Dubai stock index slid 0.8 percent. Construction firm Arabtec dropped 1.2 percent after saying its group chief financial officer, human resources officer and general counsel had resigned, the latest in a series of management upheavals at the company since June last year.
Survey: Facebook gains importance for customer acquisition
Washington, D.C. - While paid search and email marketing still top retailers’ list of effective customer acquisition channels, social media has moved up the ranks to become an important tool for engaging with and attracting new customers. According to the State of Retailing Online 2015 report, conducted by Shop.org, Forrester Research Inc. and Bizrate Insights, 25% of retailers surveyed cite Facebook as a top acquisition platform.
Survey: More than half of smartphone users have this OS
Pittsburgh – Retailers wondering which smartphone operating systems they should support with their mobile and omnichannel programs can reach more than half of all users with a single OS.
In the second quarter of 2015, 52% of all smartphone shoppers used iOS 8, according to the Branding Brand Mobile Commerce Index. iOS 8 also generated 56% of all smartphone revenue in second quarter 2015.
Hotel staff brace for a bumpy road
The Hotelier Middle East Salary Survey 2015 generated more responses than ever before, with 527 hoteliers completing it, compared to 489 respondents last year.
In our 2014 survey, the region’s positive performance, and Dubai’s Expo 2020 win led hoteliers to question why the seeming success wasn’t being reflected in pay packets.
47 per cent of UAE firms post more than 10 per cent income growth
Dubai: Many companies in the UAE seem to be doing well compared to their counterparts abroad, with nearly half (47 per cent) of the retailers and consumer goods companies in the country saying that their income had improved by more than 10 per cent in 2014.
KPMG and Consumer Goods Forum, which conducted the study, said the figure is higher than the global trend, where only a small number (15 per cent) saw more than 10 per cent growth last year.
Revealed: The Hotelier Middle East 2015 salary survey
Following last year’s soaring sentiment in the Middle East hotel job market, buoyed by burgeoning supply and a residual buzz from the Dubai Expo 2020 win, confidence levels in 2015 have plummeted.
The impact of the Russian visitor market decline, issues with the Euro, falling oil prices and political tensions in neighbouring countries have led 23.8 percent of participants to say they feel less secure than they did 12 months ago and the number of hoteliers that are anxious to keep their jobs is also on the rise
GCC smartphone market up 21% in Q1 – IDC
The smartphone market's share in the region is now just under 77 per cent
The GCC’s smartphone market grew 21 per cent year-on-year in volumes during Q1 2015, according to a new report from IDC.
The smartphone market’s share in the region is now just under 77 per cent, even as the feature phone category declined 14 per cent over the same period, the report found
UAE residents spend an average of Dhs 120 per head on eating out
Up to 66 per cent of UAE residents have dinner out at least once in a week, a survey by KPMG has found
Up to 66 per cent of UAE residents eat dinner out at least once per week and spend an average of Dhs 120 per head when dining outside, according to a new survey by KPMG.
Voice of the Customer: It’s Time for a Global Customer Experience Wakeup Call
I often have to remind myself that I am in a privileged position in my chosen profession. I am privileged because a multitude of organisations welcome me in to their inner sanctum to help them in their quest to become more customer centric. This enables me to continue my path on a never ending journey of insight and learning. As people we never stop learning and being able to see, feel and touch Customer Experience in its many stages of evolution is an amazing honour.
Survey: Retailers investing in omnichannel, but profits elusive
Scottsdale, Ariz. - Retailers and consumer goods manufacturers are spending to improve their omnichannel sales capabilities. While this may not be surprising given the current business environment, a new report prepared for JDA Software Group Inc. by PwC, “The Omnichannel Fulfillment Imperative,” reveals that only 16% of companies say, the present time, they can fulfill omnichannel demand profitably.
Around 96% of retailers ready for IoT, indicates Zebra Technologies’ commissioned survey
Zebra Technologies Corporation has released survey results revealing that nearly all retailers are ready to make the changes required to adopt the Internet of Things (IoT). The survey, conducted in October 2014 by Forrester Consulting on behalf of Zebra Technologies, also showed that a majority of retailers believe IoT will be the most important technological initiative of the decade.
Study: Consumers want easy access to product, service information
Washington, D.C. -- An overwhelming majority (70%) of consumers around the globe say that the best way retailers can add value to their shopping experience is to provide easy access to information about their products and services, both online and in stores. That’s one of the key takeaways of a new consumer research study by Oracle.
The study, “Retail Without Limits — A Modern Commercial Society,” explores how a technology-powered “invisible hand” has transformed the retail environment and reveals lessons for retailers as they adapt to this new